Canon Color imageCLASS MF731Cdw Error Codes List - Download Driver Canon Color imageCLASS MF731Cdw

 

Canon Color imageCLASS MF731Cdw Error Codes List - Download Driver Canon Color imageCLASS MF731Cdw

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Canon Color imageCLASS MF731Cdw Error Codes List

Code: 0001

Description:

Delay Jam

Causes:

Document End Sensor

Remedy:

SR10 ADF Pickup Feed Area

Code: 0002

Description:

Stationary Jam

Causes:

Document End Sensor

Remedy:

SR10 ADF Pickup Feed Area

Code: 0021

Description:

Other

Causes:

Document End Sensor

Remedy:

SR10 ADF Pickup Feed Area

Code: 0094

Description:

Power-on jam

Causes:

Document End Sensor

Remedy:

SR10 ADF Pickup Feed Area

Code: 0104

Description:

Pickup Delay Jam 1

Causes:

Registration sensor/Multi-purpose Tray Paper Sensor/Cassette Feed Sensor

Remedy:

SR1/SR6/SR31 Cassette1/Multi-purpose Tray/Cassette2

Code: 0105

Description:

Pickup Delay Jam 2

Causes:

Cassette Feed Sensor

Remedy:

SR31 Cassette2

Code: 014C

Description:

Fixing Delivery Delay Jam1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor

Remedy:

SR1/SR3/SR4 Cartridge to Fixing Roller Area

Code: 016C

Description:

Delivery Delay Jam1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor

Remedy:

SR1/SR3/SR4 Fixing Roller to Delivery Area

Code: 0248

Description:

Pickup Stationary Jam 1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor

Remedy:

SR1/SR3/SR4 Registration Area to Cartridge Cartridge to Fixing Roller Area

Code: 0250

Description:

Fixing Delivery Stationary Jam 1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor

Remedy:

SR1/SR3/SR4 Fixing Roller to Delivery Area

Code: 025C

Description:

Wrap Jam1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor

Remedy:

SR1/SR3/SR4 Cartridge to Fixing Roller Area Fixing Roller to Delivery Area

Code: 025D

Description:

Wrap Jam2

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Cartridge to Fixing Roller Area Fixing Roller to Delivery Area.

Code: 0260

Description:

Reverse Area Jam1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Fixing Roller to Delivery Area

Code: 0270

Description:

Delivery Stationary Jam 1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor

Remedy:

SR1/SR3/SR4 Fixing Roller to Delivery Area

Code: 029D

Description:

Wrap Jam2

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Duplex Re-pickup Assembly

Code: 02A0

Description:

Reverse Area Jam1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Duplex Re-pickup Assembly

Code: 02A4

Description:

Duplex Re-pickup Assembly Jam1

Causes:

Duplex Re-pickup Sensor

Remedy:

SR22 Duplex Re-pickup Assembly

Code: 02A5

Description:

Duplex Re-pickup Assembly Jam2

Causes:

Duplex Re-pickup Sensor

Remedy:

SR22 Duplex Re-pickup Assembly.

Code: 02CD

Description:

Wrap Jam2

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Registration Area to Delivery Area Duplex Re-pickup Assembly

Code: 02E0

Description:

Reverse Area Jam1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Registration Area to Delivery Area Duplex Re-pickup Assembly

Code: 10-0401

Description:

Toner Bottle empty alarm (Y)

Causes:

When the Toner Bottle empty was detected

Remedy:

Code: 10-0402

Description:

Toner Bottle empty alarm (M)

Causes:

When the Toner Bottle empty was detected

Remedy:

Code: 10-0403

Description:

Toner Bottle empty alarm (C)

Causes:

When the Toner Bottle empty was detected

Remedy:

Code: 10-0404

Description:

Toner Bottle empty alarm (BK)

Causes:

When the Toner Bottle empty was detected

Remedy:

Code: 1014

Description:

Power ON Jam 1

Causes:

Cassette Feed Sensor

Remedy:

SR31 Cassette 2

Code: 1017

Description:

Power ON Jam 4

Causes:

Cassette Feed Sensor

Remedy:

SR31 Cassette 2

Code: 1054

Description:

Power ON Jam 1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Registration Area to Delivery Area.

Code: 1057

Description:

Power ON Jam 4

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Registration Area to Delivery Area.

Code: 1094

Description:

Power ON Jam 1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Duplex Re-pickup Assembly.

Code: 1097

Description:

Power ON Jam 4

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Duplex Re-pickup Assembly.

Code: 10D4

Description:

Power ON Jam 1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Registration Area to Delivery Area Duplex Re-pickup Assembly.

Code: 10D7

Description:

Power ON Jam 4

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Registration Area to Delivery Area Duplex Re-pickup Assembly.

Code: 1118

Description:

Door Open Jam1

Causes:

Registration sensor/Multi-purpose Tray Paper Sensor/Cassette Feed Sensor

Remedy:

SR1/SR6/SR31 Cassette1/Multi-purpose Tray/Cassette 2.

Code: 1158

Description:

Door Open Jam1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Registration Area to Delivery Area.

Code: 1198

Description:

Door Open Jam1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Duplex Re-pickup Assembly.

Code: 11D8

Description:

Door Open Jam1

Causes:

Registration sensor/Fixing Delivery Sensor/Delivery Sensor/Duplex Re-pickup Sensor

Remedy:

SR1/SR3/SR4/SR22 Registration Area to Delivery Area Duplex Re-pickup Assembly.

Code: E000-0000

Description:

Error in temperature rising of Fixing Assembly

Causes:

Temperature of the Fixing Assembly did not reach a certain temperature within the specified period of time.

Remedy:

1. Check the connector connection between the Fixing Assembly and the Engine Controller PCB. 2. Replace the Fixing Assembly. 3. Replace the Engine Controller PCB.

Code: E001-0000

Description:

Abnormal high temperature of Fixing Assembly

Causes:

It was detected that the temperature of the Fixing Assembly was abnormally high.

Remedy:

1. Check the connector connection between the Fixing Assembly and the Engine Controller PCB. 2. Replace the Fixing Assembly. 3. Replace the Engine Controller PCB.

Code: E001-0001

Description:

Abnormal high temperature of Fixing Assembly

Causes:

It was detected that the temperature of the Fixing Assembly (Sub Thermistor) was abnormally high.

Remedy:

1. Check the connector connection between the Fixing Assembly and the Engine Controller PCB. 2. Replace the Fixing Assembly. 3. Replace the Engine Controller PCB.

Code: E003-0000

Description:

Abnormal low temperature of Fixing Assembly

Causes:

It was detected that the temperature of the Fixing Assembly was abnormally low.

Remedy:

1. Check the connector connection between the Fixing Assembly and the Engine Controller PCB. 2. Replace the Fixing Assembly. 3. Replace the Engine Controller PCB.

Code: E003-0001

Description:

It was detected that the temperature of the Fixing Assembly (Sub Thermistor) was abnormally low.

Causes:

It was detected that the temperature of the Fixing Assembly (Sub Thermistor) was abnormally low.

Remedy:

1. Check the connector connection between the Fixing Assembly and the Engine Controller PCB. 2. Replace the Fixing Assembly. 3. Replace the Engine Controller PCB.

Code: E004-0000

Description:

Error in fixing power supply drive circuit

Causes:

The zero cross signal was not detected for the specified period of time or more.

Remedy:

1. Check the connector connection between the Fixing Assembly and the Engine Controller PCB. 2. Replace the Fixing Assembly. 3. Replace the Engine Controller PCB.

Code: E012-0000

Description:

Black Drum Motor error

Causes:

An error in the initial operation of the Drum Motor was detected.

Remedy:

1. Reconnect the connector of the Main Motor. 2. Replace the Engine Controller PCB.

Code: E012-0001

Description:

Black Drum Motor error

Causes:

Rotation error of the Drum Motor was detected.

Remedy:

1. Reconnect the connector of the Main Motor. 2. Replace the Engine Controller PCB.

Code: E014-0000

Description:

Error in startup of the Main Motor

Causes:

Revolution of the Main Motor did not reach the specified value.

Remedy:

1. Check the connector connection between the Main Motor and the Engine Controller PCB. 2. Replace the Main Motor. 3. Replace the Engine Controller PCB.

Code: E014-0001

Description:

Error in startup of the Main Motor

Causes:

Revolution of the Main Motor was out of the specified range.

Remedy:

1. Check the connector connection between the Main Motor and the Engine Controller PCB. 2. Replace the Main Motor. 3. Replace the Engine Controller PCB.

Code: E015-0000

Description:

Error in Developing Disengagement Motor

Causes:

The engine detected an error in the Developing Disengagement Motor.

Remedy:

1. Check the harnesses/connectors connecting the Developing Disengagement Switch, the Developing Disengagement Solenoid and the Engine Controller PCB. 2. Check that the Developing Disengagement Switch is properly installed. 3. Replace the Developing Disengagement Switch. 4. Replace the Developing Disengagement Solenoid. 5. Replace the Engine Controller PCB.

Code: E015-0001

Description:

Cassette 1 lift-up error

Causes:

After lift-up of the Lifting Plate of the cassette of the host machine started, ON status of the Lifter Sensor of the cassette of the host machine was not detected within the specified period of time.

Remedy:

1. While the cassette of the host machine is removed, turn ON the power and insert the cassette, then check the operation sound of the motor. When there is operation sound of the motor, check if the Lifting Plate has been lifted up. When the Lifting Plate has been lifted up: 1-1. Check that the Lifter Sensor of the cassette of the host machine is properly installed. 1-2. Check the harness/connector between the Engine Controller PCB and the Lifter Sensor. 1-3. Replace the Lifter Sensor.1-4. Replace the Engine Controller PCB. When the Lifting Plate has not been lifted up: 2-1. Check the condition of the gear at the host machine side (missing teeth, swing). 2-2. Check the harness/connector between the Engine Controller PCB and the Lifter Solenoid of the cassette of the host machine. 2-3. Replace the Lifter Solenoid. 2-4. Replace the Pickup Motor of the cassette of the host machine. 2-5. Replace the Driver PCB. 2-6. Replace the Engine Controller PCB. When there is no operation sound of the motor, check the followings: 3-1. Check the harness/connector between the Engine Controller PCB and the Pickup Motor of the cassette of the host machine. 3-2. Check the condition of the gear at the host machine side (missing teeth, swing). 3-3. Check the Pickup Motor. 3-4. Replace the Driver PCB. 3-5. Replace the Engine Controller PCB.

Code: E015-0002

Description:

Cassette 2 lift-up error

Causes:

After lift-up of the Lifting Plate of the 1-Cassette Unit started, ON status of the Lifter Sensor of the 1-Cassette Unit was not detected within the specified period of time.

Remedy:

1. While the cassette of the 1-Cassette Unit is removed, turn ON the power and insert the cassette, then check the operation sound of the motor. When there is operation sound of the motor, check if the Lifting Plate has been lifted up. When the Lifting Plate has been lifted up: 1-1. Check that the Lifter Sensor of the Cassette Unit is properly installed. 1-2. Check the harness/connector between the Engine Controller PCB and the Lifter Sensor. 1-3. Replace the Lifter Sensor. 1-4. Replace the Cassette Feeder Driver PCB. 1-5. Replace the Engine Controller PCB. When the Lifting Plate has not been lifted up: 2-1. Check the condition of the gear of the Cassette Unit (missing teeth, swing). 2-2. Check the harness/connector between the Engine Controller PCB and the Lifter Solenoid of the Cassette Unit. 2-3. Replace the Lifter Solenoid. 2-4. Replace the Pickup Motor of the Cassette Unit. 2-5. Replace the Cassette Feeder Driver PCB. 2-6. Replace the Engine Controller PCB. When there is no operation sound of the motor, check the followings: 3-1. Check the harness/connector between the Engine Controller PCB and the Pickup Motor of the Cassette Unit. 3-2. Check the condition of the gear at the Cassette Unit side (missing teeth, swing). 3-3. Replace the Pickup Motor. 3-4. Replace the Cassette Feeder Driver PCB. 3-5. Replace the Engine Controller PCB.

Code: E020-0000

Description:

Density Sensor error

Causes:

An error in the Density Sensor was detected.

Remedy:

1. Check the remaining toner level. 2. Replace the Toner Cartridge. 3. Check the harness/connector between the Color Displacement/Density Sensor and the Engine Controller PCB. 4. Replace the Color Displacement/Density Sensor. 5. Replace the ITB. 6. Replace the Engine Controller PCB.

Code: E021-1000

Description:

Yellow Developing Motor rotation error

Causes:

It was judged that the Developing Motor did not rotate.

Remedy:

1. Check the harness/connector between the Developing Motor and the Engine Controller PCB. 2. Replace the Developing Motor. 3. Replace the Driver PCB. 4. Replace the Engine Controller PCB.

Code: E021-1001

Description:

Magenta Developing Motor rotation error

Causes:

It was judged that the Developing Motor did not rotate.

Remedy:

1. Check the harness/connector between the Developing Motor and the Engine Controller PCB. 2. Replace the Developing Motor. 3. Replace the Driver PCB. 4. Replace the Engine Controller PCB.

Code: E021-1002

Description:

Cyan Developing Motor rotation error

Causes:

It was judged that the Developing Motor did not rotate.

Remedy:

1. Check the harness/connector between the Developing Motor and the Engine Controller PCB. 2. Replace the Developing Motor. 3. Replace the Driver PCB. 4. Replace the Engine Controller PCB.

Code: E021-1003

Description:

Black Developing Motor rotation error

Causes:

It was judged that the Developing Motor did not rotate.

Remedy:

1. Check the harness/connector between the Developing Motor and the Engine Controller PCB. 2. Replace the Developing Motor. 3. Replace the Driver PCB. 4. Replace the Engine Controller PCB.

Code: E021-2000

Description:

Error in startup of the Yellow Developing Motor

Causes:

Revolution of the Developing Motor did not reach the specified value.

Remedy:

1. Check the harness/connector between the Developing Motor and the Engine Controller PCB. 2. Replace the Developing Motor. 3. Replace the Driver PCB. 4. Replace the Engine Controller PCB.

Code: E021-2001

Description:

Error in startup of the Magenta Developing Motor

Causes:

Revolution of the Developing Motor did not reach the specified value.

Remedy:

1. Check the harness/connector between the Developing Motor and the Engine Controller PCB. 2. Replace the Developing Motor. 3. Replace the Driver PCB. 4. Replace the Engine Controller PCB.

Code: E021-2002

Description:

Error in startup of the Cyan Developing Motor

Causes:

Revolution of the Developing Motor did not reach the specified value.

Remedy:

1. Check the harness/connector between the Developing Motor and the Engine Controller PCB. 2. Replace the Developing Motor. 3. Replace the Driver PCB. 4. Replace the Engine Controller PCB.

Code: E021-2003

Description:

Error in startup of the Black Developing Motor

Causes:

Revolution of the Developing Motor did not reach the specified value.

Remedy:

1. Check the harness/connector between the Developing Motor and the Engine Controller PCB. 2. Replace the Developing Motor. 3. Replace the Driver PCB. 4. Replace the Engine Controller PCB.

Code: E052-0000

Description:

Duplex Feed Unit absent error

Causes:

Connection of the Duplex Feed Unit was not correct.

Remedy:

1. Reinstall the Duplex Feed Unit.

Code: E066-0000

Description:

Environment Sensor error

Causes:

An error in the Environment Sensor was detected.

Remedy:

1. Check the harness/connection of the Environment Sensor and the Engine Controller PCB. 2. Replace the Environment Sensor. 3. Replace the Engine Controller PCB.

Code: E078-0000

Description:

Primary transfer disengagement mechanism error

Causes:

Primary transfer disengagement mechanism did not work properly.

Remedy:

1. Check the harnesses/connectors connecting the Primary Transfer Disengagement Switch, the Primary Transfer Disengagement Solenoid and the Engine Controller PCB. 2. Replace the Primary Transfer Disengagement Switch. 3. Replace the Primary Transfer Disengagement Solenoid. 4. Replace the Engine Controller PCB.

Code: E100-0000

Description:

Yellow scanner area failure

Causes:

Error in the Scanner Motor, Laser Unit, or BD detection in the yellow scanner area

Remedy:

1. Check the harness/FFC/connector between the Laser Unit and the Engine Controller PCB. 2. Replace the FFC. 3. Replace the Laser Unit. 4. Replace the Engine Controller PCB.

Code: E100-0001

Description:

Magenta scanner area failure

Causes:

Error in the Scanner Motor, Laser Unit, or BD detection in the magenta scanner area

Remedy:

1. Check the harness/FFC/connector between the Laser Unit and the Engine Controller PCB. 2. Replace the FFC. 3. Replace the Laser Unit. 4. Replace the Engine Controller PCB.

Code: E100-0002

Description:

Cyan scanner area failure

Causes:

Error in the Scanner Motor, Laser Unit, or BD detection in the cyan scanner area

Remedy:

1. Check the harness/FFC/connector between the Laser Unit and the Engine Controller PCB. 2. Replace the FFC. 3. Replace the Laser Unit. 4. Replace the Engine Controller PCB.

Code: E100-0003

Description:

Black scanner area failure

Causes:

Error in the Scanner Motor, Laser Unit, or BD detection in the black scanner area

Remedy:

1. Check the harness/FFC/connector between the Laser Unit and the Engine Controller PCB. 2. Replace the FFC. 3. Replace the Laser Unit. 4. Replace the Engine Controller PCB.

Code: E110-0000

Description:

Primary pseudo BD correction error

Causes:

The scanner failed to be Ready within 3 seconds after start of pseudo BD control.

Remedy:

1. Check that the engine test print is properly printed. 2. Check the FFC between the Main Controller PCB and the Engine Controller PCB. 3. Replace the Main Controller PCB.

Code: E194-0000

Description:

CPR Sensor error

Causes:

An error in the CPR Sensor was detected.

Remedy:

1. Replace the Toner Cartridge. 2. Check the harness/connector between the Color Displacement/Density Sensor and the Engine Controller PCB. 3. Replace the Color Displacement/Density Sensor Unit. 4. Replace the Engine Controller PCB. 5. Replace the ITB Unit.

Code: E196-0000

Description:

Engine Controller error

Causes:

Update of the Engine Controller was failed. (RFU mode right after the startup)

Remedy:

1. Replace the Engine Controller PCB.

Code: E198-0000

Description:

Engine Controller memory failure

Causes:

Error in the nonvolatile memory on the Engine Controller PCB

Remedy:

1. Turn OFF and then ON the power and check if the symptom occurs again. 2. Replace the Engine Controller PCB.

Code: E202-0001

Description:

CIS Unit HP error (outward)

Causes:

The CIS Unit did not move to HP even it moved backward. Reader HP Sensor error, Reader Motor error, CIS Unit error

Remedy:

1. Replace the Reader HP Sensor. 2. Replace the Reader Motor. 3. Replace the CIS Unit. 4. Replace the Reader Unit.

Code: E202-0002

Description:

CIS Unit HP error (homeward)

Causes:

The CIS Unit did not move to HP even it moved forward. Reader HP Sensor error, Reader Motor error, CIS Unit error

Remedy:

1. Replace the Reader HP Sensor. 2. Replace the Reader Motor. 3. Replace the CIS Unit. 4. Replace the Reader Unit.

Code: E246-0000

Description:

System error

Causes:

System error

Remedy:

Contact the sales company.

Code: E247-0000

Description:

System error

Causes:

System error

Remedy:

Contact the sales company.

Code: E302-0001

Description:

Shading error

Causes:

When the light intensity is below the reference level at shading

Remedy:

1. Disconnect and then connect the Flexible Cable. 2. Replace the Flexible Cable. 3. Replace the CIS Unit. 4. Replace the Main Controller PCB (PCB2).

Code: E302-0002

Description:

Shading error

Causes:

Image sampling for shading was not completed.

Remedy:

1. Turn OFF and then ON the main power. 2. Check the connection of the harness. 3. Replace the Main Controller PCB. 4. Replace the Reader Unit.

Code: E350-0000

Description:

System error

Causes:

System error

Remedy:

Contact the sales company.

Code: E354-0000

Description:

System error

Causes:

System error

Remedy:

Contact the sales company.

Code: E355-0000

Description:

System error

Causes:

System error

Remedy:

Contact the sales company.

Code: E355-0004

Description:

System error

Causes:

System error

Remedy:

Contact the sales company.

Code: E355-0005

Description:

System error

Causes:

System error

Remedy:

Contact the sales company.

Code: E732-0000

Description:

Scanner communication error

Causes:

Scanner communication error

Remedy:

1. Install the set of the controller firmware. 2. Replace the Main Controller PCB.

Code: E733-0000

Description:

Printer communication error

Causes:

Communication error between the Engine Controller PCB and the Main Controller PCB occurred.

Remedy:

1. Check the connector connection between the Engine Controller PCB and the Main Controller PCB. 2. Install the set of the controller firmware. 3. Replace the Main Controller PCB. 4. Replace the Engine Controller PCB.

Code: E743-0000

Description:

DDI communication error

Causes:

Software sequence error

Remedy:

1. Turn OFF and then ON the main power.

Code: E805-0005

Description:

Sub Fan error

Causes:

The Sub Fan was locked for a specified consecutive period of time.

Remedy:

1. Check the connection of the Sub Fan. 2. Replace the Sub Fan.

Code: E806-0000

Description:

Main Fan error

Causes:

The Main Fan was locked for a specified consecutive period of time.

Remedy:

1. Check the connection of the Main Fan. 2. Replace the Main Fan.

Code: E808-0000

Description:

Low-voltage power supply failure detection

Causes:

Printer detected low-voltage power supply failure.

Remedy:

1. Replace the Engine Controller PCB.

Code: E840-0000

Description:

Pressure release mechanism error

Causes:

An error in pressure release mechanism of the Fixing Assembly was detected.

Remedy:

1. Replace the Fixing Assembly. 2. Replace the Fixing Motor.